Wilson Elser
On-Site IT Support Analyst
White Plains, New York · Full-time
Sponsorship not specified$70k-$80kDetected 30 days ago
AzureComplianceAccessibilityCustomer SupportVPNSD-WANCommunicationCollaborationProblem SolvingMicrosoft OfficeMicrosoft Teams
About the role
- As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
Responsibilities
- Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
- Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
Requirements
- Minimum 3 years working in ITSM and ITIL environments.
- Perform special duties, tasks, or projects, as required.
- Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
- Windows 10 & Windows 11 Operating Systems
- Microsoft Office O365 with a strong acumen in Outlook
- Desktop client v. web-based applications
- Active Directory & Azure AD
- Zoom Rooms & Microsoft Teams
- Desktop Driver Controls
- All-in-One Monitors
- VPN, Remote Access, & Cloud Network Access
- Virtual Desktop Environments and Functions
Nice to have
- Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
Compensation
- $70,000 - $80,000 USD
- Why Should You Apply?
- Career Growth: Ample opportunities for professional development and advancement
- Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal.
- We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place.
- We appreciate your understanding.
Benefits
- Outstanding benefits package, including 401k match and generous PTO plan
- Access to corporate discount plans and other benefits
Company info
- We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place.
Visa & Work Authorization
- cisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental d
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This listing is sourced directly from Wilson Elser's careers page and normalized into a canonical job model.