Sendbird

Forward Deployed Product Manager

San Mateo, California, United States

Sponsorship not specified$140k-$175kDetected 11 days ago

GitRESTMachine LearningLLMsAgentic AICustomer SuccessCollaboration

About the role

This role is for someone equally comfortable in a customer whiteboard session and a GitHub issue thread.
You'd rather be in front of a customer untangling a messy problem than writing a spec about one
You naturally translate vague customer pain into crisp, actionable product language, and you're already reaching for an AI tool to help structure it faster

Build and refine internal playbooks and tooling, including AI-powered templates and automated reporting, that make every future deployment faster and more reliable
We also value collaboration and relationship building.
If you want to own something real, move fast, and look back in three years knowing you helped build it from the ground up, this is the place.
Sendbird is building the AI workforce of tomorrow, and we hire that way too.
We take care of the people who build the future.

Hands-on experience with agent frameworks, LLM pipelines, or AI/ML tooling beyond conceptual familiarity

2 to 4 years in a PM or product-facing role, with strategy consulting background as a strong plus
A CS degree or technical equivalent.
You understand how software is built even if you're not writing it day-to-day
Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems.
You've used them to do real work, not just to experiment
Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice

Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams
Act as the connective tissue between customer success, engineering, and product. Make sure nothing important gets lost between teams
Identify patterns across deployments that point to product gaps or opportunities, and advocate for them with data and customer evidence

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.
To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.
A reasonable estimate of the current salary range for this role is $140,000 - $175,000.
We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.
$3,500 annual "Be Your Best Self" boost.

Medical, dental, and vision coverage, on us.
Generous time off.
20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
Gym memberships, therapy, books, courses, massages, and more.
Parental leave for all new parents.
Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
HSA & FSA options.
Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
Life & disability coverage, fully paid.
Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.
Flexible Work Policy

AI would fundamentally reshape how businesses talk to customers.
The infrastructure we'd spent a decade building would become commoditized.
The value would move up the stack, into intelligence, into experience, into outcomes.
protect what we built, or reinvent ourselves.
We chose reinvention.
In December 2024, we made the full strategic pivot to AI-first customer experience.
By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top.
And in November 2025, we rebranded to Delight.ai.
The name says it all.
AI's real promise isn't efficiency or cost savings.
It's giving customers back something they lost, the feeling of being truly understood and cared for.
Not satisfied.
Delight.ai is the AI concierge for customer experience.
Most AI agents forget you the moment the conversation ends.

This listing is sourced directly from Sendbird's careers page and normalized into a canonical job model.