Klaviyo
IT Systems Engineer
Boston, MA · Mid · Internship
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About the role
- You'll contribute to projects that range from SSO/SCIM implementations to multi-tool integrations and automations, with a focus on scalability and efficiency.
- You'll work closely with operations, engineering, and the IT Searchbar team to keep systems healthy and help work through technical escalations.
- Ship changes quickly to systems that thousands of Klaviyos rely on, while testing your work, getting a peer review, and having a rollback plan before you touch production.
Responsibilities
- Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
- As an IT Systems Engineer on the IT Systems team, you will help design, implement, and maintain the enterprise systems every Klaviyo depends on identity, endpoint management, and the SaaS platforms that run the company.
- Own your projects and tickets end to end from problem statement to rollout to documentation and when you see something broken, fix it or get it to the right owner rather than route around it.
- Klaviyo's global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world.
- The IT Systems team is highly collaborative, working closely with the IT Searchbar team, our end-user support team as well as with our Security, Networking, AI, Risk, and Trust teams, and the broader Engineering department.
Requirements
- Experience with problem identification and the ability to collaborate with stakeholders to find solutions.
- You are curious about applying AI to IT problems.
- Familiarity with the identity lifecycle onboarding, role changes, and offboarding and why timely, accurate access matters.
- Comfort reading API documentation and working with REST and JSON to connect systems together, or a clear appetite to learn.
- Participation in an after-hours on-call rotation with the IT Systems team is required for site-specific or business-blocking issues.
Nice to have
- Familiarity with SSO and automation solutions such as Workato, Okta Workflows, n8n, or similar.
- Basic understanding of enterprise-scale networking topics including routing, DNS, DHCP, VPN, and corporate Wi-Fi.
- Experience in a fast-paced, high-growth IT environment is preferred.
- Familiarity with AWS and GCP concepts such as VPC, EC2, Security Groups, ACLs, and IAM is a plus.
- Experience administering an ITSM or ticketing platform such as Freshservice or Jira Service Management, including forms, workflows, and reporting.
- Relevant certifications such as Jamf 100/200, Okta Certified Professional, CompTIA A+, Network+, or Security+, or AWS, Azure, or Google Cloud fundamentals.
- Massachusetts Applicants:
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Compensation
- Our salary range reflects the cost of labor across various U.S. geographic markets.
Benefits
- This is a hands-on, high-learning role for someone early in their systems career who wants to build depth quickly alongside senior engineers.
Company info
- Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work.
- The IT Team solves problems using technology and provides Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.
- The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business.
- You will be expected to use AI in your day-to-day work to research, script, document, and troubleshoot faster, and to help bring AI-assisted workflows to the systems we run for the rest of the company.
- At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
- Treat Klaviyos as your customers partner with stakeholders to build and improve the tooling, integrations, and documentation that make their work easier today and scale for where the business is headed.
Visa & Work Authorization
- We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability
This listing is sourced directly from Klaviyo's careers page and normalized into a canonical job model.