Aiwyn
Delivery Lead
Remote (US-based) · Full-time
Sponsorship not specifiedDetected 47 days ago
Data EngineeringComplianceAccountingM&AERPCustomer SuccessCadenceLeadershipCommunication
About the role
- This role sits at the center of Aiwyn's Advanced Implementation delivery model, leading a cross-functional trio alongside a Solutions Architect and Implementation Engineer.
- The IPM is accountable for the overall success of the program - scope, timeline, delivery quality, and customer confidence - while coordinating execution across every workstream.
- The success or failure of the program lands here.
Responsibilities
- Program Ownership & Delivery Leadership Own the end-to-end success of complex, multi-product customer implementations.
- Develop and maintain comprehensive program plans that coordinate multiple workstreams, phases, and product deployments.
- Coordinate across Implementation, Product, Engineering, Customer Success, and Support to ensure nothing falls through the cracks between teams.
- Manage escalations with clarity and composure.
- Maintain customer confidence even when the program is under pressure.
- Scope & Risk Management Own scope integrity across the program - identify scope creep early, manage change control, and communicate tradeoffs to both the customer and internal leadership.
- Maintain a live risk register.
- Surface risks before they become fires and drive resolution with urgency.
- Identify misalignment between design and execution early and drive it to resolution.
Requirements
- You know the difference between running a project and running a program, and you operate naturally at the program level.
- You know how to adjust without losing control of the program, and you're comfortable making judgment calls in ambiguous situations.
- 6+ years in implementation, program management, or professional services delivery at a SaaS or enterprise software company
- Proven experience managing multi-phase, multi-stakeholder implementation programs - not just individual projects
- Strong track record of executive-level customer communication and relationship management in a delivery context
- Experience coordinating cross-functional delivery teams without direct management authority
- Familiarity with technical implementation concepts - data migration, system configuration, integration architecture - sufficient to hold technical workstreams accountable
- Prior experience in accounting technology, fintech, ERP, or practice management software is a meaningful differentiator
- PMP, PgMP, or equivalent program management certification is a plus, not a requirement
- The firms we serve - including some of the largest accounting organizations in the country - trust Aiwyn with some of their most consequential operational changes. As an Implementation Program Manager, you'll be the person they trust to make those changes land. You'll have real ownership, high visibility, and the opportunity to shape how Aiwyn delivers at enterprise scale as the company continues to grow.
- Benefits and PerksThe big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.
- Other benefits include:
- Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
- Remote -work-from-anywhere culture
- Flexible PTO
Benefits
- Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year.
- We encourage our team to recharge and explore the world beyond their home office walls.
- World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
- Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
Company info
- Relentless by Design
- Owners not Renters
- Trust at the Core
- Customer & Executive Engagement Serve as the primary delivery leader for enterprise customers throughout the implementation.
This listing is sourced directly from Aiwyn's careers page and normalized into a canonical job model.