zerohash

Technical Support Engineer (AMER)

Chicago, IL

Sponsorship not specifiedDetected 4 days ago

JavaScriptTypeScriptPythonGoSQLDockerKubernetesRESTWebSocketsCustomer SupportLeadershipCommunicationProblem SolvingAdaptability

About the role

Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases.
Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.

Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact.
+3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
Ability to write SQL queries to retrieve and analyze data from internal databases.
Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
Experience with logging, documentation, ticket tracking, and SLA monitoring tools.

Ability to break down technical issues clearly to both technical and non-technical stakeholders.
Preferred Experience working with Docker, Kubernetes, and other infrastructure components Background in fintech, SaaS, or other fast-moving industries Basic understanding of blockchains, crypto, and web3 technologies

Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.

This listing is sourced directly from zerohash's careers page and normalized into a canonical job model.