Customers Bank

Customers Bank

Applications Support Manager

Malvern, PA · Full-time

Work authorization requiredDetected 30 days ago
ReactSQLAzureCloud PlatformsCI/CDDevOpsStakeholder ManagementProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
  • By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
  • We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

Responsibilities

  • The Application Support Manager is responsible for leading the operational support, administration, maintenance, and continuous improvement of enterprise and banking applications across the organization.
  • This role provides leadership for the application support team while ensuring high availability, stability, performance, and customer satisfaction for critical business platforms and integrations.
  • Lead and manage a team of application support professionals, including full-time employees and contractors.
  • Establish operational goals, support standards, and performance metrics to ensure service excellence.
  • Application Support & Operations
  • Oversee operational support for enterprise applications, banking platforms, and business-critical systems in production and non-production environments.
  • Ensure timely resolution of incidents, service requests, and production support issues while maintaining service level expectations.
  • Lead application upgrade planning, testing, implementation, and post-deployment support activities.
  • Manage production support activities, maintenance schedules, release coordination, and change management procedures.
  • This role will partner closely with infrastructure, development, cybersecurity, vendors, and business stakeholders to support strategic initiatives and ensure operational excellence.

Requirements

  • Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Skills

  • Experience with enterprise application platforms such as ServiceNow, banking systems, and cloud-hosted applications.
  • Experience with Windows Server, Azure, and SQL-based environments.
  • Knowledge of APIs, integrations, middleware, and secure file transfer technologies.
  • Diversity Statement:
  • Step into your future with us!
  • Let's take on tomorrow.

Benefits

  • Our vision, mission, and values guide us along our path to achieve excellence.
  • We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
  • Oversee application monitoring, alerting, system health checks, and operational readiness processes.

Company info

  • They define who we are as an organization and as individuals.
  • Everyone is encouraged to have personal development plans.
  • Who is Customers Bank?
  • Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
  • At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.

Visa & Work Authorization

  • Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
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This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.