Whizz
Store Manager (E-bike Retail) / New York / New Jersey / Full-Time
New York, New York, United States · Full-time
Sponsorship not specified$60k-$65kDetected 237 days ago
CRMERPLeadershipCommunicationProblem Solving
About the role
- Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
- Customer & Sales Excellence: Achieve subscription and accessory sales targets.
- Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory.
Responsibilities
- P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
- Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics).
- Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
- Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
- Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA).
- Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
- Opportunity to lead and shape the growth of a key store location.
Nice to have
- Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.
- This is a full-time, exempt leadership role.
- The Store Manager is accountable for overall store performance and outcomes, rather than a fixed number of working hours.
- The role requires schedule flexibility and may involve extended working hours based on operational needs, including peak business periods, inventory counts, launches, and incident resolution.
- In practice, this role typically requires a time commitment of approximately 45-50 hours per week, depending on business demands
- Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
- Proven leadership and team development skills.
- Excellent communication, problem-solving, and organizational skills.
Compensation
- $60,000-$65,000 + performance-based bonuses Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
Benefits
- Recharge and relax with vacation, sick leave, and public holidays.
- 401(k) retirement plan: Invest in your future.
Company info
- Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month.
- Collaborative, innovative, and growth-oriented environment.
- Whizz is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This listing is sourced directly from Whizz's careers page and normalized into a canonical job model.