Zenith American Solutions
Customer Care Advocate 2
Pasadena, CA
Sponsorship not specifiedDetected 30 days ago
Customer SupportHIPAACommunicationMicrosoft Office
About the role
- "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
- Updates files, including documenting system notes of conversations or action taken.
- Processing and/or sending correspondence related to member or claims status.
Responsibilities
- Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
- Performs other duties as assigned.
Requirements
- Ability to communicate clearly and professionally, both verbally and in writing.
- Processing and/or sending mailers or required forms as requested by members.
Nice to have
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
- Duties, responsibilities and activities may change at any time with or without notice.
- Working Conditions/Physical Effort
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.
- Compensation: $25.84/hr
- Zenith American Solutions
Compensation
- As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
Benefits
- Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Performs tasks associated with the administration of retirement and health and welfare benefits such as;
- Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary.
- Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
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This listing is sourced directly from Zenith American Solutions's careers page and normalized into a canonical job model.