Primeintellect

Technical Account Manager - AI Infrastructure

San Francisco

Sponsorship not specified$160k-$200kDetected 13 days ago

Full-Stack DevelopmentDatabricksAWSGCPAzureGrafanaDatadogMachine LearningLLMsAccount ManagementCustomer SuccessResearchLeadershipCommunication

About the role

Prime Intellect serves some of the most sophisticated AI teams in the world that depend on our compute and infrastructure to train and deploy production AI systems.
This is not a traditional Customer Success role.
Our customers run large-scale training jobs, scale inference workloads against real production traffic, and depend on cluster reliability and performance the way most companies depend on their cloud provider.

Build deep relationships with technical and executive stakeholders at each customer, from ML engineers to engineering leadership
Drive customer outcomes: faster time-to-value on first workloads, smooth scaling as their usage grows, and meaningful expansion as their AI ambitions expand
Identify expansion opportunities ahead of the customer - anticipate scaling needs, surface new use cases, drive adoption of new products (Lab, Inference, additional compute capacity)
Partner with Sales on renewal conversations and growth motions
Maintain visibility into the economics of each customer relationship, in partnership with Finance and Compute
Visa sponsorship and relocation support
A front-row seat to building the infrastructure layer for open AI

3-6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent roles at infrastructure, cloud, or AI/ML companies
AI-native in how you work: you use LLMs, automation, and programmatic tools to move faster

Direct experience at a cloud provider, AI infrastructure company, or compute marketplace
Familiarity with GPU economics, training and inference workloads, or compute consumption patterns
Background as a TAM or Solutions Architect at a hyperscaler (AWS, GCP, Azure) or specialized cloud provider
Working knowledge of usage-based pricing, capacity commitments, and consumption-based contracts
You've been an early Customer Success hire at a high-growth company
Professional development budget
Team off-sites and conferences

Cash Compensation Range of $160,000 - $200,000 + meaningful equity
Own a portfolio of enterprise customers end-to-end - adoption, retention, expansion, and overall health
Flexible work (remote or San Francisco)

The Customer Success Manager is the person who makes sure those customers succeed, scale, and keep building with us.
Partner with customers' engineering teams on cluster performance, capacity planning, workload optimization, and migration

This listing is sourced directly from Primeintellect's careers page and normalized into a canonical job model.