Worldwidetechservices
Sr. Customer Service Engineer
Corry, PA, United States · Senior
Sponsorship not specifiedDetected 36 days ago
ExcelCustomer SupportResearchCommunicationOrganizational SkillsMicrosoft Office
About the role
- Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients.
- Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- Provides support to client VIP's
- Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform all assigned desk-side support activities
Requirements
- Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook
- Knowledge of ticketing systems
- Experience using Active directory
- Typically requires technical school certification or equivalent of 4-7 years of relevant experience
Nice to have
- Microsoft Office 365 preferred •ITIL knowledge
Skills
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Excellent organizational skills
- Ability to be on stand-by
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- After hour support required as needed
- Ability to be on stand-by as required in order to provide service to VIP clients
- Ability to collaborate with and support Sr.
- Level end users
- Proactively research and recommend alternative automated approaches for successful completion of work
- Perform Install/Move/Add or Change (IMAC) activities.
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This listing is sourced directly from Worldwidetechservices's careers page and normalized into a canonical job model.