iopex
[SNOW-NPI] UX/UI Product Designer
San Jose, California
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About the role
- Apply appropriate research techniques and methods for the specific project.
- Methods such as online surveys, individual customer interviews, focus groups, journey mapping, user flows and information architecture definition.
- Analyze and synthesize qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations.
Responsibilities
- Represent strategy and UI/UX design, customer roles, profiles and concepts across other UX work streams and represent UX strategy for product development leaders
- Partner closely with Product Management and Design leadership to influence product strategy and roadmaps by defining and driving specific user experience goals.
- Validate design direction through participatory design, early concept testing, formative and summative usability testing.
- Collaborate on product feature prioritization and user story creation as needed.
- Identify and document research best practices and help on-board new team members.
Requirements
- Experience working with Enterprise IT software (e.g. ServiceNow, Microsoft, SAP, Oracle, Salesforce, PeopleSoft)
Company info
- Willing to be proactive and take initiative to learn about ServiceNow products and customers and learn about the technical functionality of ServiceNow platform and products, to represent product functionality with target end-users.
- Represent the needs of customers and their end users, gathered using various research methodologies across the product and design lifecycle from discovery through design validation.
- Engage with customers to understand complex implementation requirements and general platform direction to enable application development, business unit requirements and overall platform growth
This listing is sourced directly from iopex's careers page and normalized into a canonical job model.