Steno
Service of Process Team Lead
Remote (United States)
Sponsorship not specified$71k-$88kDetected 84 days ago
Communication
About the role
- Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset.
- Remote-first - with flexible PTO, home office setup stipend, and a monthly internet/phone offset.
- You use data to stay ahead - Track KPIs, identify trends early, and adjust coverage or workflows as needed.
Responsibilities
- Why the Litigation Support Team at Steno Is Different You own market performance - Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results.
- You lead the team - Coach Specialists, handle complex work, and ensure consistent quality and productivity.
- You manage vendor performance - Maintain a reliable process server network and address gaps and quality issues quickly.
- You own escalations - Resolve high-stakes client issues and partner cross-functionally when needed.
Requirements
- You'll crush this role if you have 5+ years of experience in high-volume service of process, with deep expertise throughout California and a strong understanding of its rules of civil procedure.
Compensation
- Competitive salary of $70,500 - $87,500 - reflects your impact on Steno's litigation support operations and client outcomes.
Benefits
- Invests in you - Low-cost Medical, Dental, & Vision Coverage with wellness and mental health benefits available to employees and families - well above industry benchmarks.
- Team Lead / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together - Equity options included.
Company info
- Constantly innovates with technology at our core - We are a modern organization solving real problems in an industry that needs a revolutionary approach.
This listing is sourced directly from Steno's careers page and normalized into a canonical job model.