NewRocket

Senior Business Process Consultant – Telecom

Remote - US · Senior

Sponsorship not specifiedDetected 23 hours ago

Platform EngineeringOperations ManagementProcess ImprovementProcurementCustomer SuccessCustomer SupportLeadershipCommunicationCollaboration

About the role

You will work closely with client stakeholders to assess current-state operations, define future-state business processes, and guide transformation initiatives across capabilities such as TSOM, TNI, TSM, ITSM, FSM, and related telecom workflows.
You will serve as a trusted advisor who can connect business goals, process maturity, operational efficiency, and platform value realization.

Lead discovery sessions, workshops, and stakeholder interviews to understand telecom operating models, pain points, and transformation opportunities
Analyze and redesign end-to-end business processes across service operations, network inventory, incident and case management, fulfillment, field service, and customer support
Help clients standardize and optimize workflows across OSS/BSS, network operations, customer operations, and enterprise service functions
Support business alignment between technical teams and operational stakeholders to ensure process decisions reflect real-world telecom delivery models
Partner with solution architects, technical consultants, delivery leaders, and client teams to ensure process designs are practical, scalable, and measurable
Support pre-sales and solutioning conversations by helping shape business-led telecom transformation strategies for prospective clients
Help clients prioritize initiatives that drive measurable business outcomes and accelerate time to value
Strong experience in telecom business process consulting, transformation, or operational design

Experience working with ServiceNow in a consulting or client-facing capacity, with the ability to connect platform capabilities to business process outcomes
Experience mapping and optimizing end-to-end processes across telecom domains such as:
Familiarity with telecom standards and frameworks such as TM Forum eTOM, SID, Open APIs, and broader OSS/BSS integration environments
Strong understanding of ITIL and service management process design
Excellent communication skills with the ability to influence stakeholders ranging from operational managers to executive sponsors
Ability to work effectively in a matrixed, collaborative, and fast-moving consulting environment

Experience with ServiceNow telecom solutions including TSOM, TNI, TSM, and adjacent workflows across ITSM, FSM, CSM, or ITOM
Familiarity with CSDM and enterprise service data concepts as they relate to telecom operations
Experience supporting OSS/BSS modernization or telecom digital transformation initiatives
Knowledge of service and resource inventory models, order orchestration concepts, and operational handoffs across network, service, and customer domains
Experience defining KPIs, governance models, and adoption strategies for enterprise transformation programs
Lean, Six Sigma, business process improvement, or business architecture experience is a plus
Experience in a consulting or professional services environment strongly preferred
Bachelor's degree in Business, Information Systems, Telecommunications, Engineering, or equivalent work experience

We are seeking a Senior Business Process Consultant - Telecom with deep experience in ServiceNow and the telecommunications industry to help clients modernize and optimize business operations across customer, service, and network workflows.

us, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status

This listing is sourced directly from NewRocket's careers page and normalized into a canonical job model.