Dedicated IT

Dedicated IT

Onsite IT Engineer - Tulsa, Oklahoma

Tulsa, Oklahoma · Full-time

Sponsorship not specified$60k-$75kDetected 1 day ago
ComplianceCustomer SupportDNSFirewallCiscoHIPAAEHR/EMRLeadershipCommunicationCollaborationMentoringMicrosoft OfficeSharePointCompTIA

About the role

  • Schedule: Full-time onsite at the client office

Responsibilities

  • Go above and beyond to deliver the right results.
  • Join Dedicated IT as an Onsite IT Engineer, where you'll work directly within a client environment to support users, resolve technical challenges, and help ensure day-to-day business operations run smoothly.
  • In this role, you'll have access to modern tools, enterprise-class technology, and experienced technical resources to help you deliver an exceptional support experience.
  • As the onsite face of Dedicated IT, you'll build strong relationships with users, provide professional support to client leadership, and ensure the client feels supported throughout every interaction.
  • Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results. When you think sending an email is enough, pick up the phone and CALL.
  • Dedicate: Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated person on your team every day.
  • Display genuine interest, care, and concern for our clients, partners, and colleagues in every interaction.
  • Provide prompt and effective onsite support for end-user issues, ensuring timely resolution and progress within established service-level agreement requirements.
  • Work directly with client users to troubleshoot technology issues and maintain a positive, professional support experience.
  • Collaborate closely with the client, Service Delivery Manager, Team Lead, and Dedicated IT teammates to deliver high-quality service.

Requirements

  • High school diploma or GED required.
  • Two to three years of experience in a help desk, service desk, desktop support, or similarly advanced technical support role is required.
  • Previous experience working in a Managed Service Provider environment is required.

Nice to have

  • CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications are preferred.
  • Relevant professional experience may be considered in place of specific certifications.

Skills

  • Experience using ConnectWise is preferred.
  • Familiarity with troubleshooting medical software, clinical applications, or connected equipment is a plus.

Compensation

  • $60,000-$75,000 per year

Benefits

  • Medical, dental, and vision coverage to support you and your family.
  • 401(k) with Company Match: Build toward your future with a competitive retirement savings plan.
  • Paid Time Off: Eight paid company holidays, three weeks of paid time off, and an additional week of sick leave.
  • Professional Growth: Ongoing learning and development opportunities, exposure to varied technical environments, mentorship, and opportunities to participate in client initiatives.

Company info

  • Build toward your future with a competitive retirement savings plan.
  • Dedicated IT
  • Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare.
  • Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT.
  • Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
  • At Dedicated IT, we are invested in our employees.
  • Their goals, growth, and success (both professional and personal) are a top priority.
  • We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
  • https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
  • https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm
  • Onsite IT Engineer
  • Position Summary
  • Join a supportive, collaborative team that values professional development, accountability, and work-life balance.
  • This position periodically requires onsite technical work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling technology equipment weighing 60 pounds or more.
  • Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended periods within the client environment.
  • These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.
  • Thanks for your interest in Dedicated IT!

Equal opportunity

  • Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status,

Visa & Work Authorization

  • al employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status,
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This listing is sourced directly from Dedicated IT's careers page and normalized into a canonical job model.