*US AMR-Jones Lang LaSalle Americas, Inc.

Business Support, Customer Service

Renton, WA

No sponsorship$50k-$72kDetected 2 days ago

ComplianceCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational SkillsMicrosoft Office

About the role

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Call Center Coordinator - JLL What this job involves: As a Call Center Coordinator, you will serve as the essential first point of contact for all facilities-related needs across Kaiser WA and other geographically dispersed facilities.

Manage high-volume inbound calls for Kaiser WA and geographically dispersed facilities with professionalism, accuracy, and strict adherence to Service Level Agreement expectations
Create, prioritize, and dispatch work orders with strong emphasis on urgent requests and proper escalation protocols to ensure rapid response times
Manage hazardous waste documentation for all facilities, ensuring updates are completed accurately and in accordance with regulatory requirements
What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry.

Proven experience in call center operations, facilities management, or customer service roles with demonstrated ability to handle high call volumes
Strong critical thinking and troubleshooting skills with ability to provide effective solutions under pressure
Proficiency in work order management systems and demonstrated ability to prioritize multiple urgent requests simultaneously
Experience with emergency response protocols and ability to remain calm and effective during crisis situations
Ability to work in fast-paced environment while maintaining accuracy and professionalism

Familiarity with hazardous waste documentation and regulatory compliance standards
Experience with ATG (Above Ground Tank) systems and related documentation processes
Knowledge of vehicle fleet management and fuel card administration systems
Background in visitor reception or front desk operations in corporate settings
Proficiency in Microsoft Office Suite and ability to generate reports and track KPIs
Experience with mail processing and distribution operations
We choose to take the more inspiring, innovative, and optimistic path on our journey toward success.
JLL is an Equal Opportunity Employer committed to diversity and inclusion

49,990 to $71,900 per year
49,900.00 - 71,900.00 USD per year
This range is an estimate and actual compensation may differ.
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Estimated compensation for this position:
Paid parental leave at 100% of salary

Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
We support each other's wellbeing and champion inclusivity and belonging across teams
Personalized benefits that support personal well-being and growth:
Some of these benefits may include:

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Call Center Coordinator - JLL

This listing is sourced directly from *US AMR-Jones Lang LaSalle Americas, Inc.'s careers page and normalized into a canonical job model.