LevelTen Energy

Senior Director, Account Management

Seattle, WA or US Remote · Director

No sponsorship$185k-$210kDetected 54 days ago

Stakeholder ManagementSalesforceSalesAccount ManagementForecastingProcurementCustomer SuccessLeadershipCommunication

About the role

We run the world's largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools.
This is a builder role at a pivotal moment in the energy transition.
The Account Management team is the engine that turns subscriber relationships into long-term retention and recurring marketplace activity.

Own North American renewal and net retention performance
Deliver against subscription retention targets across the NA book of business.
Build and operationalize a renewals motion that works across developer, buyer, advisor, and data center segments.
Surface churn risk early, lead save plays, and ensure forecast accuracy in Salesforce.
Drive Net Revenue Retention through structured expansion plays within existing accounts.
Drive marketplace engagement across the NA customer base
Lead and develop a high-performing team
Manage a 7-person organization with 3 direct reports, including a manager layer; coach, hire, and level up talent across the team.
Develop high-potential team members into the next generation of LevelTen leaders.
Lead cross-functionally across Customer Engagement and the broader business

10+ years of professional work experience, with significant experience in a relevant clean energy, utility, or related industry field.
Bachelor's degree required.
Experience selling, renewing, or managing accounts for a data subscription or SaaS data product.
Must be legally authorized to work in the U.S. without a current or future need for visa sponsorship.
Demonstrated ability to lead teams, extract complex challenges, and distill them into clear management recommendations and actions.
Demonstrated ability to think strategically with the end in mind and develop plans that meaningfully impact an enterprise customer engagement function.
Viewed as a leader within prior organizations by executive leadership and peers - with a track record of building credibility internally and externally.
Salesforce fluency - confident driving forecasting, pipeline hygiene, account planning, and dashboard-based team management.
Strong command of modern Customer Success methodology - health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
Excellent executive communication, stakeholder management, and customer-facing presence with senior buyers, developers, and partners.
People-leadership instincts: develops talent, holds the bar, and creates clarity for a team operating across diverse customer segments.

MBA or other advanced degree.
Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures.
Prior experience scaling a customer engagement function in a marketplace, two-sided platform, or data subscription business.
Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs.
11 paid company holidays
In the Seattle office:
Casual dress code
Standing desk options

This combination ensures a highly competitive total compensation package that rewards over-performance.

Partner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activity.
Install consistent account management playbooks, QBR cadences, and customer health-scoring practices.

Employer
LevelTen Energy is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.
If you are an individual with a disability and need assistance completing the online application or during the interview process, please call 1-800-995-2152. Please leave a message and a member of our People team will return your call within three business days. Alternatively, an email may be sent to hr@leveltenenergy.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
LevelTen Energy is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

Must be legally authorized to work in the U.S. without a current or future need for visa sponsorship.

This listing is sourced directly from LevelTen Energy's careers page and normalized into a canonical job model.