Commvault

Global Customer Reference Manager

United States

Sponsorship not specified$94k-$163kDetected 7 days ago

AWSSalesforceCRMSalesCustomer SuccessLeadershipCommunication

About the role

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text.
These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience.

Build and own the sales reference program, developing the one-to-one reference process and scalable one-to-many customer references to help sales leverage customer proof at critical moments.
Develop a multi-persona reference program across CXO, practioner, and technical leaders from a variety of industries and company sizes.
Manage the full lifecycle of peer reference requests from Sales -- intake, matching, customer outreach, scheduling, gifting via Sendoso, and post-call follow-up -- with a target turnaround that keeps deals moving
Foster a reference program customer are proud to participate in by building long-term advocate relationships, recognizing customer contributions, and creating thoughtful stewardship practices that keep advocates engaged without overextending them
Be a trusted cross-functional partner to Account Executives, Customer Success Managers, and Sales Leadership, helping teams identify strong advocate candidates, qualify customer willingness, and build a reference motion that supports sales while respecting the customer relationship.
Own the system of record for advocacy in Salesforce, Gainsight, ChampionHQ, and Sendoso -- building the reports, dashboards, workflows, automations, and gifting tracking that scale the program

A track record of partnering with enterprise Sales teams and closing reference requests under real deal pressure
Experience running a gifting program at scale, ideally with Sendoso, including budget management and attribution
Comfort working across time zones with global Sales and Customer Success teams
Bachelor's degree or equivalent experience

CRM experience is non-negotiable
Experience with ChampionHQ, UserEvidence, SmartSheet, Slack, or similar advocacy and project tools is a plus

Track and report on program impact: reference requests fulfilled, deals influenced, quotes placed, peer reviews secured, advocate health, gifting attribution, and stewardship coverage
Employee stock purchase plan (ESPP)
Generous global benefits

Use AI to scale the program and operations -- drafting outreach, matching advocates to opportunities, summarizing reference calls, generating quote variants for Communications, and automating reporting grow and maintain a deep, searchable bench of reference-ready customers segmented by industry, region, workload, use case, and competitive displacement

Commvault is an equal opportunity workplace and is an affirmative action employer.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discrimin

This listing is sourced directly from Commvault's careers page and normalized into a canonical job model.