Aspen Skiing Company
Front Office Supervisor - Limelight Ketchum
Ketchum, ID, United States · Full-time
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About the role
- The Front Office Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance.
- They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience.
- This position reports to the Front Office Manager.
Responsibilities
- Train, mentor, and support front desk staff in service standards and procedures
- Balance daily transactions, process payments, and manage billing issues
- Maintain a welcoming and professional lobby atmosphere
- Support emergency procedures and ensure guest safety protocols are followed
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- This job description is designed to indicate the general nature and level of work.
- We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work.
Requirements
- High School Diploma or equivalent required
- Proficiency in hotel property management systems (PMS) and reservation software
- Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
- It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
Nice to have
- College degree in related field preferred
- 1 year of management experience preferred
- 3 year of front desk experience preferred
Skills
- Knowledge, Skills & Abilities
- Strong leadership and team supervision skills
- Strong verbal and written communication skills
Benefits
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- Other company perks
- At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world.
- For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Equal opportunity
- By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.
- To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
- equal opportunity employer (Minority/Female/Disabled/Veteran).
This listing is sourced directly from Aspen Skiing Company's careers page and normalized into a canonical job model.