Owner

Owner

Lead, Customer Strategy Analytics & Applied AI

Remote - United States

Sponsorship not specified$190k-$210kDetected 41 days ago
PythonSQLMachine LearningdbtHubSpotCRMCustomer SuccessShopifyLeadershipCommunicationCollaboration

About the role

  • About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants.
  • Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth.

Responsibilities

  • Our system drives demand, converts it, and helps operators run their business day to day.
  • BizOps doesn't just analyze the business - we ship the products that drive it.
  • The CS analytics function has already built churn risk signals, CSM engagement scoring, and Support analytics that shape how the company invests in retention.

Requirements

  • Deep functional pedigree not required, but you should come up to speed quickly
  • Formal management experience welcome but not required
  • If you believe you are being contacted by a scammer, please mark the communication as "phishing" or "spam" and do not respond.

Nice to have

  • Claude (or equivalent agentic tooling) is a must
  • SQL/Python skills are a plus!
  • Experience with SaaS, marketplaces, or high-growth startups preferred
  • Restaurant industry experience is a plus!

Skills

  • Owner is the AI-native system local business owners use to succeed, starting with restaurants.
  • It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
  • Product philosophy
  • Get energized by new frontiers - defining the next version of CS strategy, not optimizing existing playbooks.
  • Aren't afraid to pick up new tools and skills, from Claude Code to custom machine learning pipelines, whatever the problem requires.
  • Thrive in ambiguity and don't need a playbook to figure out what to work on next.

Compensation

  • The estimated base salary range for this role is $190,000 – $210,000, plus a generous pre-IPO equity package

Company info

  • Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
  • Why we are looking for you
  • We are building an extremely data & AI first Customer Strategy team within our Business Operations function at Owner.
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