Tipalti
Customer Success Manager
Plano, Texas, United States
Sponsorship not specifiedDetected 9 days ago
Project ManagementJiraSalesforceSalesAccount ManagementAccountingERPRecruitingCustomer SuccessZendeskCommunicationCollaborationMentoringPublic SpeakingOrganizational SkillsAccounts Payable
About the role
- Tipalti is one of the world's fastest-growing fintech companies.
- Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion.
- Tipaltians are passionate about the work they do, and keen to get the job done.
Responsibilities
- Develop and maintain strong relationships with a portfolio of 45+ clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond.
- Drive brand loyalty, customer satisfaction, and advocacy
- Work closely with Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product, and Marketing to proactively collect, receive, share, and action on feedback to drive collaboration and adoption.
- Use data to prioritize and change prioritizations internally across the organization to help drive an exceptional customer experience.
- You will be our customers' primary point of contact, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships.
- We free finance professionals to lead by modernizing the entire payables operation.
- Ability to build compelling value-driven client-facing presentations
- Ability to gather complex requirements and work with a team to design a solution
Requirements
- Strong understanding of the SaaS business model and knowledge of the fintech industry is a plus
Compensation
- Competitive salary and stock options
Benefits
- Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and product expansion with our customers.
- Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.
- Competitive salary and stock options
Company info
- Our mission is to elevate how finance teams operate in the global economy.
- We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.
- We are the AI-powered platform that automates finance.
- Tipalti is fueled by a commitment to our customers and a desire to build lasting connections.
- Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.
- We work hard for our 99% customer retention rate which is built on trust, reliability and innovation.
- Tipalti means we handled it" - a mission to which we are constantly committed.
- Accommodations
- Tipalti champions inclusive teams, in which every voice counts.
- We are committed to recruiting diverse candidates with varied personal experiences and abilities.
- We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
- As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.
- Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.
- We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process.
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This listing is sourced directly from Tipalti's careers page and normalized into a canonical job model.