Centerfield

Centerfield

IT Helpdesk Support Engineer

Boston, Massachusetts

Sponsorship not specifiedDetected 2 days ago
AzureCloud PlatformsOAuthMicrosoft DefenderComplianceProject ManagementJiraVendor ManagementProcurementCustomer SupportZendeskTCP/IPDNSVPNCiscoZero TrustHIPAALeadershipCommunicationMicrosoft OfficeSharePointCompTIA

About the role

  • Centerfield's digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually.
  • Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
  • This role is key to ensuring seamless delivery of end-user technology services across Microsoft 365 device management, IT service management, identity and access, and vendor operations.

Responsibilities

  • Service Desk: Drive the local service desk function to provide exceptional technical support and customer care. Ensure timely resolution of incidents and service requests and continuously improve service desk processes.
  • Identity and Access Management: Oversee identity and access management processes, ensuring secure and efficient provisioning, deprovisioning, and access control for employees, contractors, and partners.
  • Collaborate with cybersecurity teams to enforce access policies and maintain data integrity.
  • IT Asset Management: Manage the procurement, lifecycle, and disposal of IT assets.
  • Own Hardware and software license compliance and provisioning processes are managed and cost-optimized.
  • Ensure the effective use of the Configuration Management Database (CMDB) to maintain accurate and up-to-date information about the IT environment.
  • Own the PC deployment and configuration process.
  • User Onboarding & Offboarding: Own and manage processes & technology provisioning of end users, including access management and device assignments.
  • Vendor Management: Oversee vendor relationships, ensuring high-quality service delivery and support.
  • Manage IT contracts and renewals, ensuring compliance with terms and conditions.

Requirements

  • Bachelor's degree in information technology, computer science, or a related field
  • 3-5 years of experience in IT operations, helpdesk, or technical support role, with a proven track record of managing end-user compute, identity, and access management.
  • Strong proficiency with Windows 10/11 troubleshooting (boot issues, software installation, drivers, Windows Update, PC performance).
  • Experience with enterprise endpoint management tools such as Microsoft Intune or Ninja RMM.
  • Interviews will take place after resumes have been screened for the minimum requirements.

Nice to have

  • Working knowledge of cloud-native Identity and Access Management (IAM) software (Okta, OAuth), including MFA and Biometric or USB hardware authentication devices to enhance security.
  • Experience deploying and troubleshooting Endpoint Security solutions like Microsoft Defender, Sentinel One, Sophos Central, or CrowdStrike.
  • Preferred experience supporting an endpoint environment with a zero-trust SASE platform or cloud-native secure web gateway, such as Zscaler ZIA, Palo Alto Prisma Access, or Netskope One.
  • Patch management, vulnerability remediation actions, and asset management processes.
  • Strong understanding and hands-on experience with IT Service Management (ITSM) frameworks, including service desk ticketing processes (e.g., JIRA Service Management, ZenDesk, ServiceNow).
  • Proven success implementing and escalating ITIL processes such as Incident, Change, Request, and Asset Management.
  • Experience overseeing Configuration Management Database (CMDB) accuracy and integration with IT operations.
  • Experience with IT Security and organization compliance, such as HIPAA and PCI standards.

Skills

  • End User Device Imaging & Deployment

Compensation

  • Centerfield's digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually.

Benefits

  • Competitive salary + semi-annual bonus
  • Unlimited PTO - take a break when you need it!
  • Industry-leading medical, dental, and vision plans + generous parental leave

Company info

  • What We're Looking For...
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This listing is sourced directly from Centerfield's careers page and normalized into a canonical job model.