ixsystems

ixsystems

Server Hardware Engineer IV

Campbell, California

Sponsorship not specified$130k-$180kDetected 13 days ago
LinuxPlatform EngineeringJiraConfluenceVendor ManagementElectrical EngineeringResearchLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • As a Platform Engineer IV, you serve as a subject matter expert in hardware evaluation, qualification, and optimization for TrueNAS Enterprise storage appliances.
  • You set the technical direction to enhance performance, reliability, and capabilities across diverse hardware configurations.
  • Your work involves advanced hardware analysis, performance optimization for emerging technologies, close vendor collaboration to resolve critical issues, and seamless integration into enterprise-grade storage solutions.

Responsibilities

  • Drive vendor partnerships to expedite fixes for essential bugs, provide detailed feedback on hardware issues, and ensure timely resolution of critical problems.
  • Provide continual expert-level support for existing products, including root-cause analysis and resolution of complex customer deployments, failure analysis, and creation of clear fix plans.
  • Act as a go-to technical resource across departments (Support, Operations, Product, Docs, etc.) for TrueNAS internals, hardware/firmware changes, and complex troubleshooting.
  • Maintain exceptional organization and ownership to keep critical projects on track.
  • Lead hardware qualification and testing for TrueNAS Enterprise appliances, including new platform launches, drive qualifications (e.g., high-capacity QLC), enclosure firmware updates, and related investigations.

Requirements

  • An undergraduate degree in Computer Science, Computer Engineering, Electrical Engineering, or a related discipline is expected, with comparable work experience as an alternative.

Compensation

  • The base pay range of this position is $130,000 to $180,000 USD annually.
  • In addition to base salary, this position is eligible to participate in the Company's bonus program with a target bonus opportunity of 10% of base salary biannually, subject to the achievement of individual and Company performance objectives and the terms of the applicable Company bonus plan.
  • Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs.
  • The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment.

Benefits

  • TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Company info

  • to become the most trusted name in data storage.
  • Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement.
  • Whether you work remotely or on-site, you'll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.
  • If you're ready to help shape the future of enterprise storage, we'd love to connect.
  • iXsystems DBA TrueNAS, Inc provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
  • This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
  • Share deep knowledge through mentorship, technical enablement, and clear documentation (e.g., JIRA tickets, Confluence articles, instructions), accelerating company wide problem-solving.

Visa & Work Authorization

  • nd applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability,
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