Goodleap

Goodleap

Contact Center Analyst

West Roseville, CA · Junior

Sponsorship not specified$29k-$38kDetected 26 days ago
Data VisualizationForecastingExcelCommunication

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

17 transfer filings in the last year, covering 17 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
  • Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.

Responsibilities

  • Build, maintain, and distribute daily, weekly, and monthly reports on campaign performance, agent productivity, adherence, and key contact center metrics.
  • Partner with team leads, supervisors, and operations managers to communicate real-time performance issues and staffing adjustments.
  • Support forecasting, scheduling, and intraday management processes in partnership with the Workforce Management team.
  • Maintain clear documentation of campaign configurations, reporting logic, and standard operating procedures.
  • Escalate technical or system issues affecting operations to IT or vendor support as needed, and track resolution.
  • Workforce Management Support & Documentation:
  • Technology Administration & Support:
  • Excellent attention to detail and the ability to manage competing priorities in a fast-paced, metrics-driven environment.

Requirements

  • Working knowledge of contact center technology platforms (e.g., ACD, dialer, IVR, and WFM systems such as NICE, Verint, Genesys, or similar).
  • it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.
  • If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!
  • Required Skills, Knowledge and Abilities:
  • This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.

Nice to have

  • 1-3 years of experience in a contact center environment preferred, with exposure to real-time monitoring, workforce management, or operations/reporting analysis.
  • familiarity with Power BI or similar BI tools is a plus.

Skills

  • Strong analytical skills with the ability to translate data into clear, actionable insights.
  • Strong written and verbal communication skills.
  • Ability to make quick, sound decisions under pressure with minimal supervision.
  • Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
  • The Contact Center Analyst is responsible for managing the day-to-day technology operations of GoodLeap's Contact Center.

Compensation

  • $28.85-$38.46 per hour Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.

Company info

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This listing is sourced directly from Goodleap's careers page and normalized into a canonical job model.