KIOXIA America
Customer Technical Support Lab Supervisor - 2277
Round Rock, TX, United States · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$10,826 more — $110,386 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $110,386 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Network and Computer Systems Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Network and Computer Systems Administrators (15-1244) · Austin-Round Rock-San Marcos, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- From the invention of flash memory to today's breakthrough BiCS FLASH™ 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons.
- The company's innovative BiCS FLASH™ 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.
- This position sets direction for the lab through day to day execution: the plan, the people, the equipment and the issues that come up between qual cycles.
Responsibilities
- Lead the Austin CTS test engineers: assignments, priorities, coaching and development.
- Own the lab's test infrastructure (servers, power, cooling and network): maintenance, repair, vendor service, and new equipment orders placed against the qualification roadmap.
- Serve as the team's first level of support on technical questions, test setup problems and equipment faults: triage setup or environment causes from genuine drive defects, and decide what gets re run and what gets escalated to Japan Engineering for resolution.
- Support the lab's move from spreadsheet based qualification and manually run test cases toward database driven tracking and automated test execution.
- Working knowledge of SSD qualification: test case planning, host and platform configuration, firmware revisions, and failure triage that isolates a problem to host, platform, firmware or drive.
- Through our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for all
Requirements
- Experience with PCIe, NVMe and SAS interfaces, protocol analyzers, and rack scale server test environments.
- Enterprise or data center SSD qualification experience with OEM or hyperscale customers.
Compensation
- Manage lab inventory and the asset lifecycle from intake through end of service identification and eWaste submission, and support the annual Fixed Asset Audit for the Austin location.
- The expected salary for this position is $99,560.00 - $165,930.00.
Benefits
- Flexible work-life balance
- Offering a generous PTO allotment, holiday shutdown, and flexible work options
- Benefits for our team members
- Excellent medical and non-medical benefits, 401(k) matching, pet insurance
- Occasional off hours coverage when unattended tests or equipment faults require it.
This listing is sourced directly from KIOXIA America's careers page and normalized into a canonical job model.