Miratech1
Genesys Cloud Architect
Cambridge, ON, Canada · Full-time
Sponsorship not specifiedDetected 90 days ago
RESTMachine LearningSalesforceCRMLoad BalancingVoIPLeadership
About the role
- Company Description Miratech helps visionaries change the world.
- Miratech has coverage across 5 continents and operates in over 25 countries around the world.
- Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Responsibilities
- Lead the end-to-end architecture and design of Genesys Cloud CX solutions
- Translate business requirements into scalable, secure, and high-performing technical designs
- Define and drive the technical roadmap for contact center and CX platforms
- Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
- Provide hands-on technical leadership across solution design, development, testing, and deployment phases
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
- Today, we support digital transformation for some of the world's largest enterprises.
- By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.
- We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions.
Requirements
- 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
- Proven experience in designing and delivering large-scale cloud contact center solutions
- Strong knowledge of: IVR, call flows, and routing strategies
- Hands-on experience with API integrations (REST/SOAP) and microservices architecture
- Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
- Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Compensation
- Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Benefits
- In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy.
Company info
- We are a global IT services and consulting company that brings together enterprise and start-up innovation.
- We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
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