Equifax

Head of Retention and Renewals

USA-Missouri - St · Mid · Full-time

Sponsorship not specifiedDetected 31 days ago

Product ManagementProduct StrategySalesforceSalesAccount ManagementNegotiationAccountingForecastingCustomer SuccessLeadershipCommunicationMentoring

About the role

Equifax is where you can power your possible.
Beyond retention, this role is a critical growth lever for Equifax.
You will embed cross-sell and upsell motions into the renewal lifecycle, particularly as new products and capabilities are rolled out.

Define and own Equifax's renewals strategy and practice across all vertical segments.
Design and operationalize a segmented renewal motion with clear ownership models by segment.
Embed structured cross-sell and upsell motions into renewal workflows to drive incremental bookings and NRR.
Build and maintain renewals capacity models by segment, accounting for account volume, contract complexity, renewal cycle times, and expansion potential.
Partner with Finance and RevOps on headcount planning, productivity assumptions, and investment decisions.
Design and evolve renewals compensation and incentive structures that balance retention, expansion, and customer experience.
Align incentives to drive desired outcomes, including GRR, NRR, on-time renewals, and expansion bookings.
Partner with Finance, Sales leadership, and People teams to model, implement, and govern compensation plans globally.
Deliver data-driven recommendations that directly improve GRR, NRR, and customer lifetime value.
Develop enablement, playbooks, and coaching frameworks that support both transactional and consultative renewal and expansion conversations.

10+ years of experience in SaaS renewals, Service Contract renewals, customer success, and/or revenue operations.
Bachelors Degree or equivalent experience
Hands-on experience with Salesforce

Own monthly, quarterly, and annual forecasting for GRR and NRR, including churn, contraction, and expansion drivers.

Deep expertise in renewals forecasting, capacity modeling, coverage design, and compensation structures.
Capacity, Coverage & Org Design
Design and continuously optimize renewals coverage models, including account-to-Renewal-Manager ratios and rules of engagement with AEs.

Build, lead, and scale a high-performing global team of Renewal Sales Specialists aligned to segment-specific motions.
Develop and operationalize automated and low-touch renewal motions at scale, particularly for SMB and Mid-Market customers.

This listing is sourced directly from Equifax's careers page and normalized into a canonical job model.