Supplyhouse

Supplyhouse

Marketplace Onboarding Manager

Remote, Remote, United States · Mid · Full-time

Sponsorship not specified$93k-$116kDetected 3 days ago
AccountingExcelSupply ChainOnboardingCustomer SupportResearchCommunicationOrganizational Skills

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential.
  • This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day operational health of SupplyHouse's third-party marketplace channel.
  • This role ensures that marketplace performance is continuously monitored, supplier onboarding is executed efficiently, and catalog and listing quality standards are upheld.

Responsibilities

  • Conduct initial outreach to prospective suppliers, articulate SupplyHouse's marketplace value proposition, and manage the early-stage relationship through qualification
  • Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
  • Lead technical feed setup and validation for new suppliers-mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
  • Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
  • Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
  • Own SOP creation and ongoing maintenance for marketplace operational workflows
  • Test and document new marketplace features and platform capabilities within the supplier dashboards
  • Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
  • Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
  • If you are interested in finding and onboarding new marketplace suppliers and building a pipeline of qualified partners, we want to hear from you!

Requirements

  • Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience)
  • A minimum of 3-5 years of experience in marketplace operations, e-commerce merchandising, or a related field
  • Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action
  • Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools
  • Experience managing supplier or vendor relationships in an operational capacity
  • Clear written and verbal communication skills with the ability to coordinate across cross-functional teams

Nice to have

  • Experience with marketplace platforms (e.g., Amazon, Home Depot, Walmart, or similar) or B2B e-commerce environments
  • Familiarity with product feed management, catalog systems, or MDM tools
  • Experience in plumbing, HVAC, or trade supply distribution is a plus
  • 401(k) with up to 4% company match
  • Discounted auto, home, and pet insurance programs
  • Why work with us:
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Compensation

  • The expected starting salary for the position is $92,940 to $116,175 within a full position range of $92,940 to $ 139,410 annually.
  • Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Benefits

  • Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Company info

  • At SupplyHouse.com, we value every individual team member and cultivate a community where people come first.
  • As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
  • We are looking for a Marketplace Onboarding Manager (or a Marketplace Operations Manager as we like to call it!) to join our Product Team.
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This listing is sourced directly from Supplyhouse's careers page and normalized into a canonical job model.