OneApp

Issues & Program Manager, Product Operations

United States (Remote)

Sponsorship not specifiedDetected 6 days ago

ComplianceProject ManagementCadenceCommunication

About the role

This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement.
Experience working on issues management, or regulatory compliance, or risk-adjacent projects - you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
Strong interest in leveraging AI to improve execution

We're backed by Walmart, the world's largest retailer, and Ribbit Capital, one of fintech's most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.
As an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end - triaging issues, driving root cause analysis, and leading containment and remediation through to closure.
You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch.
Build and continuously improve processes - including automation and AI tooling - that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
Initial Interview with Talent Partner
Own issue reporting to internal and external stakeholders
Track and manage issue containment and remediation
Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication

10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights

We're an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place.
We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.
Our customers don't have time to wait… and neither do we.

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences.
We are an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage candidates from all backgrounds to apply.

This listing is sourced directly from OneApp's careers page and normalized into a canonical job model.