MFS
Client Service Representative I - October Start
Boston · Full-time
No sponsorshipDetected 8 days ago
Customer SupportResearchCommunicationMicrosoft Office
About the role
- Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual.
- MFS Investment Management is seeking multiple Client Service Representatives to form a class for October of 2026.
- Here you will be responsible for responding to incoming telephone inquiries from various MFS clients and provide general product knowledge about financial and non-financial transactions.
Responsibilities
- Maintains proper documentation of telephone calls and performs additional duties as requested.
- At MFS, you will find a culture that supports you in doing what you do best.
- Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.
- At MFS, we are dedicated to building a diverse, inclusive and authentic workplace.
- Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.
Requirements
- Employees in this role are required to be physically present in the office.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice to have
- Associate's Degree or equivalent experience preferred.
- 0-1+ year of customer service experience preferred.
- General knowledge of Microsoft Office products preferred.
Compensation
- MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
- $25.27 per hourThis position is eligible for competitive incentive bonus.
- At MFS, we believe in fair and transparent compensation.
- For that reason, we're including the salary range for this position.
- This range reflects our good-faith expectation for what we'll pay depending on the candidate's experience, training and education.
- In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance.
Benefits
- Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
- Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
- Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
- Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work.
- We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them
- If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.
Company info
- Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
- We put people first and demonstrate care and compassion for our community and each other.
Equal opportunity
- Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Visa & Work Authorization
- Applicants must be currently authorized to work in the United States on a full-time basis.
This listing is sourced directly from MFS's careers page and normalized into a canonical job model.