Aircall.io, Inc.

Aircall.io, Inc.

Product Enablement Manager, AI Agents

New York Office; San Francisco Office · Mid

Sponsorship not specified$95k-$111kDetected 2 days ago
Full-Stack DevelopmentAgentic AIStakeholder ManagementSalesCommunicationWriting

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
  • Our momentum comes from a simple idea: help teams work smarter, not harder.
  • The result is higher revenue, faster resolutions, and teams that scale with confidence.

Responsibilities

  • Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
  • GTM Enablement works alongside Forward Deployed Engineering, Solutions Engineering, Customer Engineering, Product Support, and Number Operations, globally across EMEA, AMER, and APAC.
  • As Product Enablement Manager, you will own how the field learns about every new AI Agent capability, use case, and release.
  • We're working to create a place filled with diverse people who can enrich and learn from one another.
  • We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

Requirements

  • Prior experience in a formal product enablement, sales enablement, or technical training role.
  • 2-4+ years of experience in product enablement, technical writing, solutions engineering, forward deployed engineering, content/product marketing, or a similar hybrid role at a SaaS or AI/platform company. Candidates without a formal enablement title are welcome if the underlying skills below are there.
  • Technical fluency: comfortable with agentic AI concepts (prompting, intents, guardrails, evaluation) and able to hold a credible technical conversation with Product and Engineering without a translator.
  • AI-native operator: you use AI tools fluently for writing, video and audio generation, editing, and content repurposing, and can build simple agentic tools or workflows rather than only using AI as an assistant.
  • Proven ability to build something from scratch in a fast-moving environment with minimal structure, team, or budget.
  • Experience building lightweight agentic workflows or automations (e.g. Zapier, Make, n8n).
  • Base salary range:

Nice to have

  • Full-stack content skills: strong written communication, plus the hands-on ability to script, shoot, and edit video end to end, not just brief a production team.

Skills

  • Strong stakeholder management across Product, Engineering, Forward Deployed Engineering, and GTM Enablement.
  • Analytical mindset, with experience defining and tracking content or enablement effectiveness (usage, time-to-competency, adoption).
  • Experience at a high-growth AI Companies or developer tooling products
  • Background in contact centre technology or agentic technology
  • Hands-on experience with AI video/audio tools (e.g. Descript, CapCut, Runway, ElevenLabs, Synthesia, HeyGen).
  • Nice to haves
  • Feed field questions, confusion points, and gaps back to Product and PMM so future releases ship with enablement already built in.

Compensation

  • $94,500 - $110,500 USD
  • 💶 Competitive salary package & benefits

Benefits

  • We value ownership, continuous learning, and thoughtful speed.
  • 📚 Fast-learning environment, entrepreneurial and strong team spirit
  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Company info

  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
  • Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
  • This role sits within GTM Enablement, part of the broader Customer Solutions & Applied AI organisation responsible for turning Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) into adopted, well-understood products across the business.
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