Benchmark
Front Office Manager
Cambria Austin Downtown
Sponsorship not specifiedDetected 30 days ago
Financial AnalysisEmployee RelationsLeadershipCommunicationProblem SolvingMicrosoft OfficeFinancial Reporting
About the role
- The Front Office Manager is responsible for overseeing all front desk and guest service operations to ensure an exceptional guest experience from arrival through departure.
Requirements
- Proficiency in Microsoft Office programs.
- Ability to multitask and remain calm in a fast-paced hospitality environment.
- Knowledge of hotel revenue management and room inventory controls.
- Ability to stand and walk for extended periods of time.
- Excellent verbal and written communication abilities.
- Experience with hotel property management systems (PMS) preferred.
- Flexible schedule availability including nights, weekends, and holidays.
- Strong guest service mindset with attention to detail and professionalism.
- Preferred Skills
- Experience training and developing teams.
- Ability to lead by example and maintain high service standards.
- Strong conflict resolution and employee relations skills.
- Physical Requirements
Nice to have
- Ensure all guests receive professional, friendly, and efficient service throughout their stay.
- Handle guest concerns, complaints, and service recovery in a timely and professional manner.
- Monitor room inventory, arrivals, departures, and occupancy to maximize revenue opportunities.
- Ensure compliance with hotel policies, brand standards, and safety procedures.
- Conduct daily shift briefings and communicate operational updates with hotel leadership.
- Oversee cash handling, billing accuracy, audits, and financial reporting processes.
- Coordinate closely with Housekeeping, Maintenance, Sales, and other departments to ensure seamless hotel operations.
- Assist with hiring, onboarding, performance evaluations, and disciplinary actions as needed.
Compensation
- Competitive salary
Benefits
- Health, dental, and vision insurance
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