Monumental Sports & Entertainment

Senior Manager, Fan Experience

Washington, District of Columbia, United States · Senior

Sponsorship not specified$80k-$90kDetected 13 days ago

SpringCustomer SupportLeadershipCommunicationCollaborationOrganizational SkillsMicrosoft Office

About the role

The Senior Manager, Fan Experience is responsible for designing and delivering the fan experience for all home games as well as large-scale fan events for the WNBA Washington Mystics.
Are you positive, fan-focused, and customer-centric?!

Design and implement a Fan Experience Strategy aligned with business goals.
Create a series of Theme Nights to attract a diverse cross-section of current and future Mystics fans.
Collaborate with Marketing, Digital & Creative to create a Theme Night Go-To-Marketing Guide that outlines the platform, provides brand look & feel direction, brand tone, and key activations.
Manage sponsorship assets of Theme Nights, including all marketing materials leading up to the game.
Develop compelling Single-Game Ticket Offers and produce weekly reporting on sales.
Recruit, manage, develop a performance measurement tools for Brand Ambassadors.
Create Shoulder Events in both the pre-game and post-game window.
Develop and implement the Game Day Tactical Plans for all home games.
Create and deploy a robust Fan Survey Program at Mystics home games.
Partner with various departments to ensure Fan Surveys are promoted.

3+ years of related marketing experience, ideally in event marketing.
Experience driving large scale event marketing efforts, including planning, execution, and reporting.
Ability to work effectively in a team environment as well as on an individual basis.
Metric driven with the ability to draw insight from complex marketing data.
Strong proficiency with MS Office programs.
Ability to stand, sit, walk, reach, stoop, kneel, crouch or crawl, and lift 25+ pounds.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for th

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

Manage sponsorship assets of Theme Nights, including all marketing materials leading up to the game.

This listing is sourced directly from Monumental Sports & Entertainment's careers page and normalized into a canonical job model.