CodeRabbit

CodeRabbit

Regional Director of Pooled Customer Success

San Francisco · Director

Sponsorship not specifiedDetected 13 days ago
Code ReviewSQLSalesforceSalesAccount ManagementValuationCustomer SuccessCustomer SupportCadence

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Hiring and managing the pooled customer success managers, starting with the first hires in your first quarter
  • The routing rules between the digital, pooled and named lanes, including the escalation path out of digital and the hand-back when an account grows into named coverage
  • CodeRabbit is the AI code review platform.

Responsibilities

  • We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.
  • You build and run the pooled customer success team.
  • You design the queue, write the routing rules, set the response standards, build the playbooks, hire the team, and measure whether the motion holds retention in the band it covers.
  • Queue design: which signals create work, how work is prioritized, the response and resolution standards, and how a case closes
  • 5+ years in customer success or technical support for a developer-facing product, with 2+ years managing people

Requirements

  • You are technical enough for a code review product.
  • You have shipped code, run CI, or supported developers doing both, and you can read a configuration file
  • You have written operating procedures that other people followed

Nice to have

  • Familiarity with Pylon, Customer.io http://Customer.io, PostHog, Salesforce or their equivalents
  • Familiar with AI tooling and examples of you using it in similar roles
  • The team runs on measured results.
  • Campaigns ship with control groups, numbers are labeled by source, and every report traces to rules anyone can audit.

Company info

  • Development teams install it on their repositories and it reviews every pull request, so it sits in the daily workflow of a large and fast-growing customer base.
  • The Scaled Success team is responsible for the health of that base.
  • It is a team of a program manager, a content and enablement specialist, a success analytics engineer and a success operations manager, reporting to the Director of Scaled Success.
  • The pooled customer success team is the next team to be added, and this role leads it.
  • Hire the first pooled customer success managers
  • Define the trigger set, the response standard for each trigger, and get the queue live in our tooling
  • Ship the first playbooks for the highest-volume triggers
  • You are technical enough for a code review product. You have shipped code, run CI, or supported developers doing both, and you can read a configuration file
  • You work from data. You can read a dashboard, question a number that looks wrong, and write a basic SQL query or specify the one you need
  • You are comfortable building where the playbook does not exist yet, and you document as you go
  • CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week.
Apply directly at CodeRabbit →Create a free account for alerts like thisView CodeRabbit immigration profile

This listing is sourced directly from CodeRabbit's careers page and normalized into a canonical job model.