Monotype

Monotype

AI Automation & Agentic Systems Engineer

Woburn, MA

Sponsorship not specified$130k-$155kDetected 30 days ago
AWSAzureLLMsRAGAgentic AIAI OrchestrationA/B TestingSalesforceSAPHRISOnboardingCustomer SuccessSystems EngineeringCommunicationProblem SolvingSharePoint

About the role

  • The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.
  • This is a highly cross-functional, hands-on engineering role ideal for someone who thrives in ambiguity, enjoys solving operational complexity, and is passionate about applying AI to real-world business challenges.
  • Monotype is an Equal Opportunities Employer.

Responsibilities

  • Design and configure AI-driven workflows and multi-agent automation systems that streamline and orchestrate business processes
  • Build and manage AI automations using low-code/no-code orchestration platforms such as n8n, Workato, UiPath, Zapier, Make, AWS Bedrock, Watsonx, and emerging AI agent tools
  • Support integrations across platforms such as Salesforce, SAP, Slack, Teams, SharePoint, Workday, and other enterprise applications
  • Leverage AI platforms including OpenAI, Anthropic, Gemini, Azure OpenAI, and related tooling to support intelligent automation initiatives
  • Help implement Retrieval-Augmented Generation (RAG) workflows and enterprise knowledge retrieval capabilities where applicable
  • Collaborate with business stakeholders, IT teams, and operations leaders to identify automation opportunities and improve workflows

Requirements

  • 3+ years of experience in IT administration, business systems analysis, automation, workflow configuration, or related technical operations roles
  • At least 1 year of hands-on experience working with AI tools, AI automation platforms, or LLM-powered workflows
  • Experience configuring and orchestrating AI agents or automation workflows using low-code/no-code tools rather than traditional software development
  • Strong understanding of business process automation and the ability to translate operational needs into scalable workflows
  • Familiarity with workflow orchestration, integration, and connector platforms such as MuleSoft, Boomi, Workato, Zapier, UiPath, or similar technologies
  • Experience integrating enterprise systems and applications using APIs, connectors, and automation platforms
  • Excellent communication skills with the ability to explain technical workflows to non-technical audiences
  • Experience with AI technologies can be emerging/newer experience

Nice to have

  • Builder mindset with strong curiosity around AI automation and agentic technologies
  • Comfortable navigating ambiguity and evolving business requirements
  • Self-directed with the ability to work independently and take ownership
  • Interested in improving operational efficiency through automation and AI-enabled workflows
  • Experiment-driven mindset with a willingness to continuously learn and adapt to emerging technologies
  • Bachelor's degree in Information Systems, Business Technology, Computer Science, MIS, or a related field preferred
  • Preferred traits:

Skills

  • Visit us at www.monotype.com.

Compensation

  • The US pay range for this position is $130,000.00 - $155,000.00 annual base salary for external candidates with the appropriate level of experience.

Benefits

  • Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
  • Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
  • Retirement planning options to save for your future, and so much more!
  • A corporate bonus will also be offered as part of this role.
  • Hybrid work arrangements and competitive paid time off programs.

Equal opportunity

  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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This listing is sourced directly from Monotype's careers page and normalized into a canonical job model.