Gen Digital Inc.

Customer Service Agent

USA - Tempe, AZ

Sponsorship not specifiedDetected 21 days ago

A/B TestingAccount ManagementRecruitingCustomer SupportCommunication

About the role

downloading software and assisting members navigating through different browsers in an efficient manner.
We are looking for a high-performing team member that will be a value to our existing company culture.

Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills
Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service
Builds strong rapport by utilizing relating skills, asking clarifying questions and assisting customer needs
Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.

Demonstrates a high degree of empathy, compassion, and professional kindness with all members
HS Degree or equivalent and 2 years related experience, customer service, in a call center environment.
A college degree can be substituted for experience

Prepared for and reacts positively to consistent change - preferred
Able to multitask and prioritize effectively within guidelines - preferred
Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practices
What's next:
TA Call- 15 minute chat with the Talent Acquisition Team
Hiring Manager Interview
Final Interview (F2F)
Employment decisions are based on merit, experience and business needs

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.

Able to think quickly and move quickly through multiple systems to solve customers' Norton and LifeLock questions
At Gen, we are scrappy and relentlessly customer driven.
If this sounds like you, we'd love you to be part of Gen.

This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.