Scale AI

Head of Engagement Management

San Francisco, CA; New York, NY · Full-time

Sponsorship not specified$225k-$281kDetected 23 hours ago

Full-Stack DevelopmentMachine LearningData EngineeringStatisticsAccount ManagementCustomer SuccessResearchLeadershipProblem SolvingMentoring

About the role

Please reference the job posting's subtitle for where this position will be located.
This allows us to ensure a fair and thorough evaluation of all applicants.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.

Responsibilities

Lead and develop a team of Engagement Managers covering Scale's most strategic GenAI lab accounts - hiring, coaching, setting goals, managing performance, and resource planning and allocation across accounts as priorities shift.
Own account growth strategy for your customer(s), with full accountability for retention, expansion, and commercial development against revenue and growth targets.
Build and maintain deep, trust-based relationships with frontier AI lab researchers and operations leads, serving as a thought partner across the project lifecycle from ideation to execution.
Identify and develop new demand generation opportunities in partnership with GTM, and coordinate and track GTM activities across teams at Scale.
Build the processes and best practices that evolve the Engagement Management function as Scale's GenAI business and customer set grow.
Demonstrated ownership of account growth - building new relationships and expanding existing accounts against commercial targets.
2+ years managing a team, with a track record of hiring, developing, and retaining strong performers.
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results.
You'll operate at the center of the relationship - serving as the senior, operationally grounded thought partner to some of the world's leading AI research teams and the internal owner of how Scale grows with them.
You will manage a team of Engagement Managers aligned to the account, overseeing their work across project oversight, tracking, escalation, and customer relationship management.

Requirements

6+ years in a technical product/program management, customer success, and/or consulting role, including significant customer ownership in B2B environments.
Hands-on experience working with data or AI/ML models through engineering, research, a technical product role, or engagement management itself8.
A graduate degree (PhD, MS) or research experience in a STEM field.

Compensation

packages at Scale for eligible roles include base salary, equity, and benefits.
Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant.
$224,800 - $281,000 USD

Benefits

comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Partner across GTM, ML, Finance, and Delivery Operations to build sustainable, well-resourced account coverage plans and resolve cross-functional tradeoffs.

Company info

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates.
We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws.
At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.
We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

Visa & Work Authorization

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status

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