EliseAI
Solution Engineer (Product Expert)
Toronto
Sponsorship not specified$135k-$180kDetected 44 days ago
RESTAgentic AIAccessibilityCRMCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingPublic Speaking
About the role
- Attract top-tier talent to join our driven team
Responsibilities
- Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
- Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
- Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
- Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
- Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
- With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services.
Requirements
- 3+ years of experience in a Solutions Engineer role at a SaaS company
- Strong understanding of product development and launch processes
- Excellent problem-solving skills and the ability to troubleshoot technical issues
- Experience working with cross-functional teams, including engineering, operations, and product management
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
Nice to have
- Experience with QA processes and developing self-serve tools is a plus
Compensation
- The salary range for this role is $135,000 - $180,000 CAD.
Benefits
- In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- Unlimited vacation and paid holidays
- EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
- Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
- We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
Equal opportunity
- If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com
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This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.