JPMorgan Chase & Co.
Content Design Senior Associate
Brooklyn, NY, United States · Senior
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About the role
- Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
- As a Content Design Senior Associate in Branded Card, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While
Nice to have
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
- Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
- 3+ years of experience in content design, or equivalent expertise in editing, and writing with a focus on digital products and platforms
- Experience in creating content architectures, storytelling, and clear and concise writing
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner in new financial services products and offerings
- Champion inclusive, accessible language for a diverse audience
This listing is sourced directly from JPMorgan Chase & Co.'s careers page and normalized into a canonical job model.