Winsupply
Digital Operations Coordinator
Moraine, OH, United States
Sponsorship not specifiedDetected 2 days ago
JiraAccountingERPOnboardingCustomer SupportZendeskCommunicationMicrosoft Office
About the role
- Assist in content updates to local company websites as well as launch of new websites
- Assist in customer onboarding utilizing 3rd party order management platforms
Responsibilities
- The Digital Operations Coordinator will support the execution and maintenance of digital systems and workflows across Winsupply's eCommerce platforms, customer onboarding, and operational support initiatives.
- This role is responsible for managing website updates, customer master data changes, order parsing, support ticket resolution, internal training, and ensuring a consistent customer experience across digital channels.
- Manage customer onboarding and customer master data updates in coordination with eCommerce systems
- Support order parsing processes, ensuring proper routing and resolution of exceptions
- Maintain and update product and website content to ensure accuracy and usability
- Triage and resolve support tickets related to digital ordering, product availability, and account issues
- Partner with digital sales and IT teams on platform updates and system improvements
- Monitor and support ticketing and escalation processes, ensuring timely resolution
- Support testing and quality assurance of new digital features or system enhancements
- Provide support for online payment platform regarding customer issues on invoices and statements
Requirements
- Experience working with Microsoft Office Suite, especially Excel.
- Ability to work cross-functionally in a fast-paced environment.
Nice to have
- Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience).
- Familiarity with ERP or eCommerce systems.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
Skills
- Assist in internal training and onboarding related to eCommerce tools and workflows
- Comfortable with learning and using digital tools and platforms.
Compensation
- Occasional travel (1-2 times per year).
Company info
- The Digital Operations Coordinator will work closely with internal stakeholders, local company partners, and the IT team to ensure accuracy, reliability, and effectiveness across Winsupply's digital commerce infrastructure.
Visa & Work Authorization
- ment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable
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This listing is sourced directly from Winsupply's careers page and normalized into a canonical job model.