Activate Games

Team Lead

Taylorsville (Salt Lake City), Utah · Full-time

Sponsorship not specifiedDetected 20 days ago

Inventory ManagementCustomer SuccessLeadershipCommunicationMicrosoft Office

About the role

#EnterTheGame Activate: What We Do Activate is redefining how the world plays across Canada, US, and beyond into the global market.
We're a technology company that fuses a game, a workout, and a party into one unforgettable experience.
We believe play should move people - physically and socially.

Assist customer at check-in, creating and receiving invoices, taking payments, and perform overrides at check-in
Train new employees, lead with knowledge, maintaining a key focus on customer success
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader

Proficiency in Microsoft Office and related software is an asset
Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
Must be comfortable working in an environment with bright flashing lights, loud music, and fog
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am
Resolve customer complaints and escalate to the Store Leader as required
Maintain the rooms by delegating cleaning, painting, and any required maintenance

1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred

Activate is redefining how the world plays across Canada, US, and beyond into the global market.
Behind every room, you'll need your reflexes, wits, and a team to beat the challenges - it's easy to start, hard to beat.
▶️ Press play on this video to see Activate in action (we promise it's worth it).
Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.
Job Description
Enter The Role
As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth.
You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.
Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge.
You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.
This job posting is for an existing vacancy.
This is a full-time, permanent position at our Taylorsville store located at 5564 S.

This listing is sourced directly from Activate Games's careers page and normalized into a canonical job model.