HP Inc.
Technical Support Engineer
Spring, Texas, United States of America · Senior · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$18,947 more — $92,747 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $92,747 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · Houston-Pasadena-The Woodlands, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills.
- You'll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning.
- The role is responsible for technical need analysis and project management.
Responsibilities
- Collaborate with product and engineering teams to resolve complex issues.
- Create documentation, knowledge base articles, and troubleshooting guides.
- Drive continuous improvement in support processes and customer experience.
- Follow support and business processes accurately with attention to detail.
Requirements
- Required Skills & Experience
- Professional proficiency in English.
- 5+ years of experience in technical support or similar roles.
- Experience with endpoint management solutions such as Intune and SCCM.
Nice to have
- Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp.
- Knowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.).
- Bachelor's degree in Computer Science, related field, or equivalent experience.
Skills
- Technical Support Engineer
- Description -
Compensation
- The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
- Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
- HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Flexible spending account
- Life insurance
- Generous time off policies, including
- 4-12 weeks fully paid parental leave based on tenure
- Additional flexible paid vacation and sick leave ( US benefits overview )
- The compensation and benefits information is accurate as of the date of this posting.
Company info
- You will also act as a bridge between customers and global engineering teams, ensuring clear communication and efficient resolution.
- Provide advanced technical support to HP's customers and collaborate with global teams in English.
- Act as a primary technical contact for customers in USA, ensuring high-quality communication and customer satisfaction.
- Communicate technical issues, requirements, and resolutions between customers and global engineering teams.
- Work closely with customers to understand their environments and troubleshoot technical issues effectively.
- Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner.
- Serve as an HP subject matter expert, educating customers on best practices.
- Communicate with customers and stake holders via e-mail, ticket systems and remote conference calls.
Equal opportunity
- Workplace Discrimination is Illegal "
- Know Your Rights:
- Yes Equal Opportunity Employer (EEO) -
- For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.