Zillow

Remote Mortgage Loan Officer (Philadelphia, PA)

Philadelphia-PA-Market Street

Sponsorship not specifiedDetected 11 days ago

CRMPipeline ManagementExcelCustomer SupportLeadershipCommunicationTime ManagementMicrosoft OfficeUnderwriting

About the role

This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow's ecosystem.
You'll guide borrowers from first contact through funding while delivering a best-in-class customer experience.
Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.
Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Mortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams.
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Deliver a consistent, high-quality customer experience through phone, email, and text communication.
Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.

3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.

Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
Strong time management, organization, and pipeline management skills.
Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
Associate's or Bachelor's degree preferred.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation.

Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Maintain active licensing, complete required education, and participate in ongoing professional development.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

At Zillow Home Loans, we're at the forefront of revolutionizing the home financing experience.
As part of Zillow Group's FinTech division, you'll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment.
We're a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry.
One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly.
The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents.
Both teams are core to our purchase-focused mission and are equally backed by Zillow's industry-leading technology, brand, centralized operations, and leadership support.
Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Zillow's careers page and normalized into a canonical job model.