Wawanesa Insurance

Wawanesa Insurance

Call Center Representative - Roadside Assistance

Virginia Beach, Virginia, 23462

Sponsorship not specifiedDetected 22 days ago
Customer SupportCommunicationMicrosoft Teams

About the role

  • Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads.
  • Relay critical information to the internal and external teams to expedite the dispatching process.
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

Responsibilities

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
  • Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

Requirements

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc).
  • Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Proficiency in Microsoft Teams and Outlook.

Nice to have

  • Call Center experience is preferred.
  • Bilingual skills, especially in Spanish, are a plus.

Compensation

  • The starting pay range for this position is $18.85 - $20.74 per hour.
  • Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance.

Benefits

  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match AND Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs

Company info

  • As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve.
  • It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.
  • What else do we offer?

Equal opportunity

  • Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation.
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This listing is sourced directly from Wawanesa Insurance's careers page and normalized into a canonical job model.