Planned Parenthood South Texas

Information Technology Support Technician

San Antonio, TX · Part-time

Sponsorship not specified$21k-$60kDetected 63 days ago

ComplianceCustomer SupportHIPAAResearchCommunicationTime ManagementInternal Audit

About the role

Utilizing the organization's contracted IT service provider's ticketing platform system, responds promptly to "IT tickets." Escalates complex or serious issues to Operations Manager.
As delegated and approved by the Operations Manager, may be assigned special IT projects to work on in conjunction with the PPST's contracted IT service provider.
These special IT projects may include: assisting with strategizing about emerging IT, networking and phone system technologies and making long-term plans for integrating such technologies.

The Information Technology (IT) Support Technician provides technical and administrative support to all end users.
The IT Support Technician works in conjunction with the Operations Manager & Planned Parenthood South Texas (PPST)'s contracted IT service provider team.
Provides IT support resolutions including but not limited: resolving Internet, phone / voicemail, fax / postage machine, printer, scanner, and A/V equipment issues.
Planned Parenthood South Texas is seeking an Information Technology Support Technician.

College courses and/or technical certifications in computer-related field required.
Ability to work independently, prioritize, multi-task, exhibit effective time management skills and conduct research on a wide range of computing issues.
Two years related experience in computer operations, installation, maintenance and repair is required.
Education: High school diploma or GED is required. Degree in a computer-related field (Information Systems, Computer Science, Computer Engineering, Network Operations) is highly preferred. College courses and/or technical certifications in computer-related field required. Healthcare IT certifications are highly preferred.
Ability to establish & maintain effective, positive work relationships with all.
Access to own personal, reliable transportation (own transportation will be used to travel to multiple locations as needed
mileage reimbursement will be given).

Degree in a computer-related field (Information Systems, Computer Science, Computer Engineering, Network Operations) is highly preferred.

Ability to effectively operate, troubleshoot and repair computers.
Ability to make independent decisions that show sound, professional judgment.
Fully functional in Microsoft Office.
Ability to successfully utilize IT ticketing platform system to resolve IT issues promptly & effectively.
Excellent communication skills (verbal and written) are required.
Ability to work a flexible schedule as directed.
Ability to travel within the service delivery area regularly and outside the service delivery area occasionally.
Possesses a valid Texas driver's license and demonstrates a responsible, safe driving record.
Possesses current Texas liability automobile insurance.
Ability to lift, bend, stoop, carry, push and pull 1-20 lbs frequently.
Ability to lift, carry, push, pull 21-60 lbs. occasionally.

Planned Parenthood South Texas is the region's most trusted name in women's health.
Operating 7 health centers, our mission is to provide and protect the information people need to plan their families and their futures.
Experience working for a non-profit or health care organization is preferred.
Experience working with Health Care Information Systems preferred.
The IT Support Technician successfully manages multiple IT needs to ensure that the organization's first priority to deliver high quality health care services at all locations is always met.
Access to own personal, reliable transportation (own transportation will be used to travel to multiple locations as needed; mileage reimbursement will be given).

We are seeking dynamic, qualified individuals to join our amazing Planned Parenthood family.

, equality, and respect given to all individuals - regardless of their race, ethnicity/culture, color, national origin, citizenship, language, religion, sex/gender, gender identity or expression, sexual orientation, age,

This listing is sourced directly from Planned Parenthood South Texas's careers page and normalized into a canonical job model.