Catapult Sports

Product Support Technician

Maitland, FL

Sponsorship not specified$29k-$59kDetected 14 days ago

SalesforceExcelCustomer SupportZendeskResearchCommunicationMentoring

About the role

Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.
We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more.
Catapult is a sports technology company that empowers professional teams to make data-driven decisions.

Provide technical support assistance to clients using our Video platform solutions through phone, email or live chat.
Knowing when to escalate problems to the next level of support.
Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
Create support content for the online help center
Help validate new software features, including getting hands-on with the technology out in the field.
Help validate and update support processes.
Work collaboratively with other members of the global support team and engineering department
Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth.

Willingness to go above and beyond for the customer is required
Written and verbal communication skills required.
Prior troubleshooting experience with PC or Mac based systems
Ability to work extended hours and on weekends is required
Ability to thrive in a dynamic work environment and see tasks through to completion
So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch!

Associate degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred
Experience with support ticketing platforms
Salesforce and Zendesk is preferred

The target Total Compensation range for this position is $29,484 to $58,968 per year.

We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics.
We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.
Experience using Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker is preferred

We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
We are challenging ourselves to continuously grow and become a high-performance company.
We don't just work in the sporting industry; we are actively changing it.

This listing is sourced directly from Catapult Sports's careers page and normalized into a canonical job model.