Onetp
Interpreter Associate Operations Manager
TPCA Toronto · Full-time
Sponsorship not specifiedDetected 19 days ago
Stakeholder ManagementPerformance ManagementCustomer SupportLeadershipCommunicationMentoringMicrosoft Office
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.
- Builds deep understanding of client processes and identifies opportunities for value addition.
- Tracks attrition, maintains Early Warning System (EWS) trackers, and conducts quarterly audits.
- Partners with Workforce Management, Recruitment, and Clients on manpower planning.
- Analyzes performance metrics, identifies process gaps, and collaborates with Quality and Training teams to implement corrective actions.
- Acts as a subject matter expert for the process and leads resolution of internal and external escalations.
- Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.
- Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.
- Manages performance issues and partners with HR on separation cases and timely backfills.
- Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
Requirements
- BA/BS degree or equivalent practical experience.
- Proficiency in MS Office tools and applications, including Word, PowerPoint, and Excel.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
Nice to have
- 6 months supervisory experience (preferred) for internal or external candidates.
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Compensation
- Competitive salary with incentive programs
Benefits
- Paid 9 weeks of training(, 2 weeks annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Completion of internal agent development initiatives like JUMP (preferred) Education and Specific Training.
- Diversity, Equity & Inclusion
Company info
- Autonomous
- We encourage and trust your decision-making skills.
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
- At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.