Bisnow Media

Bisnow Media

IT Manager

New York City · Full-time

No sponsorship$120k-$140kDetected 27 days ago
AWSGCPAzureCloud PlatformsCybersecurityComplianceJiraSalesBudgetingProcurementOnboardingCustomer SupportTCP/IPDNSFirewallVPNHIPAALeadershipCommunicationCollaborationProblem Solving

About the role

  • With a strong foundation in tools like Okta, Google Workspace, and Jamf Pro, this person will not only ensure seamless day-to-day operations but also serve as the key escalation point and strategic driver of IT initiatives.
  • This role sits at the center of that evolution.
  • If you do not share the same values, this role will not be a mutually beneficial fit.

Responsibilities

  • Manage end-to-end procurement of hardware (laptops, desktops, mobile devices, peripherals) and software licenses.
  • Evaluate vendors, negotiate contracts, and optimize spend while ensuring hardware meets performance requirements.
  • Technical Support
  • Serve as the escalation point for IT support issues, ensuring timely resolution of hardware, software, and connectivity problems.
  • Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation.
  • manage user lifecycle, groups, and application integrations.
  • Develop and maintain runbooks and knowledge base articles to enable self-service and reduce ticket volume.
  • Support and coordinate IT needs for new hire onboarding and employee offboarding.
  • Execute and maintain cybersecurity processes across endpoint protection, encryption, access control, and MFA via Okta - following established frameworks such as CIS Controls and escalating issues to leadership as needed.
  • Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage user lifecycle, groups, and application integrations.

Requirements

  • Proficiency administering Go ogle Workspace, i ncluding user provisioning, security settings, shared drives, and app integrations.

Compensation

  • Contribute to annual IT budget planning by providing accurate data on user counts, license usage, and hardware needs; partner with Finance and HR on cost estimations for future planning.

Benefits

  • Medical, Dental and Vision Insurance - effective the 1st of the month following your start date.
  • Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well.
  • 401K Profit Sharing Plan
  • Flexible Spending Account
  • Health Savings Account
  • Unlimited Vacation Days
  • 7 days paid sick leave
  • Referral Bonus Program
  • Maintain an up-to-date asset inventory and enforce lifecycle policies including refresh cycles and equipment retirement.

Visa & Work Authorization

  • Bisnow will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position.
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This listing is sourced directly from Bisnow Media's careers page and normalized into a canonical job model.