Northwestern Mutual
Voice of Field, Director
Milwaukee, WI, United States · Director · Full-time
Sponsorship not specifiedDetected 3250 days ago
ResearchLeadershipCommunication
About the role
- We believe relationships are built on trust.
- Our business is about helping people secure their financial futures, and that starts with putting people first - our clients, our employees and our field representatives.
Responsibilities
- You will strategically lead the advancement and ongoing improvement of an enterprise-wide VOF capability to provide insights and facilitate creation of solutions to field problems
- Partner with crucial business areas and partners to establish and watch supporting data assets and common platform to house all field data from various sources
- Develop company-wide metrics and reporting strategy that drives the enterprise to action around building a distinctive field experience and assesses progress against the strategy
- Partner with other senior leaders across the operation to ensure alignment and integration of the VOF capability with other related functions, processes, and capabilities
- You will lead and impact cross-functional field experience initiatives and work efforts
- Build a shared understanding of NM's field and their pain points. Influence key partners across the enterprise on the application of these insights
- Coach, develop and mentor direct reports
Requirements
- Bachelor's degree in business, marketing, economics or related field
- Minimum of 8-10 years of increasingly responsible business management experience
- Previous experience in establishing voice of customer or voice of field programs and using data and analytics to strategically drive successful research required
- Ability to draw actionable insights and get consensus from all levels of leadership in strategic and operational functions
- Broad knowledge of current and emerging industry trends
- Bachelor's Required
Skills
- That our lives and our work matter.
- These beliefs launched our company nearly 160 years ago.
- Northwestern Mutual is known for financial strength.
- Come grow with us.
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This listing is sourced directly from Northwestern Mutual's careers page and normalized into a canonical job model.