Braze
Head of Legal Operations
New York City
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About the role
- We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
Responsibilities
- Function Leadership and Strategy: Own the Legal Operations strategy, multi-year roadmap and OKRs. Set priorities across the department's competing operational demands, and report progress and impact to legal and executive leadership.
- Legal Insights and Resource Analytics: Build the department's view of where its time and money go, by functional area, matter type and business partner.
- People Leadership: Recruit and manage a Legal Operations Analyst. Set the operating model so that execution sits at the right level and senior capacity stays focused on design, negotiation and change.
- Legal Systems Architecture: Own the architecture of the legal technology stack - including Salesforce, Jira and Jira Service Management, Ironclad and OneTrust, alongside e-signature, content management, sales enablement and procurement platforms.
- Responsible for building, buying, integrating and retiring decisions, and designing for scale.
- Integrations and Automation: Own the integration layer between contract management, CRM, screening, e-signature and finance systems end to end - from technical requirements through delivery, testing and production support.
- Drive automation of manual legal workflows as a standing objective.
- Contract Data and Reporting: Turn the contract population into structured, queryable data, and build the reporting layer that Legal leadership and the business rely on for commitments, obligations and risk.
- Define with the relevant legal functions the metrics the legal department manages itself by and enable appropriate reporting on such metrics.
- Vendor and Commercial Ownership: Own legal technology vendor selection, evaluation, commercial negotiation, renewals, spend and performance management. Hold Legal vendors to their commitments and build the business case for new investment.
Requirements
- Track record of legal technology vendor selection and commercial negotiation, with accountability for budget, renewals and vendor performance.
- Experience defining, instrumenting and reporting operational metrics and service commitments for a legal or comparable function.
- A law degree is not required.
- To flourish here, you must be prepared to set a high bar for yourself and those around you.
Nice to have
- Experience in the SaaS industry, including familiarity with SaaS commercial contracts.
- Understanding of data protection and privacy concepts.
- Experience deploying AI in a legal function in production, beyond pilots, including governance and adoption.
- Experience owning a legal service desk or ticketing-based intake function at scale.
- Experience growing a legal operations team from one person to several.
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
- From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
Compensation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Benefits
- More details on benefits plans will be provided if you receive an offer of employment.
- Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here.
- From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony.
Company info
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- We're looking for an enthusiastic individual, team-player and quick thinker who will care deeply about the employee experience and is able to enjoy and contribute to fostering a positive work culture.
- At Braze, we have found our people.
Visa & Work Authorization
- the operational backbone of the department's compliance obligations, including third-party due diligence, sanctions and export control screening, data retention and records management, in partnership with the legal and b
This listing is sourced directly from Braze's careers page and normalized into a canonical job model.