24 Hour Home Care - Corporate Division

24 Hour Home Care - Corporate Division

Bilingual Customer Service Coordinator

Concord, CA

Sponsorship not specifiedDetected 2 hours ago
ComplianceOutbound SalesExcelProcess ImprovementCustomer SupportHIPAACommunicationCollaborationProblem SolvingTime ManagementAdaptabilityMicrosoft Office

About the role

  • Coordinate services for Regional Center consumers by maintaining accurate documentation, updating consumer and provider information, and supporting service delivery.
  • This is a hybrid position, coming into the Concord office 3x per week.
  • Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time.

Responsibilities

  • In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24
  • Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
  • Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues while ensuring effective communication with consumers and caregivers.
  • The Customer Service Coordinator serves as the primary point of contact for consumers, caregivers, and Regional Center partners, providing timely support and coordinating services across multiple communication channels.
  • Support outbound communication initiatives, process improvement projects, and reporting requirements, including Special Incident Reports and Regional Center documentation.
  • Maintain compliance with HIPAA, company policies, and Regional Center requirements while assisting with administrative and operational support as needed.

Requirements

  • You are a passionate and performance-driven t eam player, eager to take on a key role in our company's growth.
  • Fluency in Spanish required
  • Experience managing multiple priorities in a fast-paced, customer-focused environment.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
  • 1+ year of customer service experience, preferably in healthcare, human services, or a related field.
  • Strong written and verbal communication skills with the ability to build relationships across diverse stakeholder groups.

Nice to have

  • Bachelor's degree in Business Administration or a related field preferred.

Skills

  • Customer service
  • Communication
  • Problem-solving
  • Organization
  • Attention to detail
  • Time management
  • Collaboration
  • Adaptability
  • What We Bring to the Table:
  • 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
  • Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
  • By Email: info@dcba.lacounty.gov

Compensation

  • The expected California Pay Range for this position:

Company info

  • 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
  • Work with Purpose. Make a Real Impact.
  • At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
  • Watch this short video to see the heart behind our work and the impact our teams create every day.
  • 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently.
  • As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
  • Work with Purpose.
  • Make a Real Impact.
  • At 24 Hour Home Care, we believe everyone deserves to live safely and independently.
  • Our team makes that possible for the communities we serve.
  • From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Equal opportunity

  • Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
  • Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
  • Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.
  • At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision.
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